FAQ

All orders are fulfilled and shipped from our partnered production centers depending on your location — this ensures faster delivery and reduced carbon footprint.

Yes! Some items are eligible for international shipping—please check the product description before placing your order. Currently, we ship to the United States, Canada, Australia, the United Kingdom, France, Italy, Spain and Switzerland. More countries will be added soon—stay tuned.

Processing time: 2–5 business days

Shipping time: Domestic orders: 5–10 business days

International orders: 10–20 business days You’ll receive a tracking number once your order ships.

Because many of our products are custom-made, we do not accept returns or exchanges unless there’s a quality or production issue.

If there’s a problem with your order, please contact us within 3 days of delivery. If your item arrives damaged or incorrect please email us with your order number and photos of the item. We’ll review it and arrange a replacement or refund if applicable.

You can cancel or edit your order within 12 hours after purchase. Once production starts, changes are no longer possible.

We accept PayPal.

Once your order ships, you’ll receive a tracking link via email. You can also check your order status anytime under “My Orders” in your account.

You can reach our customer care team at [info@oyauart.com].

We typically respond within 1–3 business days.