Question 1

Where do you ship from?

Accepted Answer

All orders are fulfilled and shipped from our partnered production centers depending on your location — this ensures faster delivery and reduced carbon footprint.

Question 2

Do you ship internationally?

Accepted Answer

Yes! Some items are eligible for international shipping—please check the product description before placing your order. Currently, we ship to the United States, Canada, Australia, the United Kingdom, France, Italy, Spain and Switzerland. More countries will be added soon—stay tuned.

Question 3

How long will my order take to arrive?

Accepted Answer

Processing time: 2–5 business days
Shipping time:
Domestic orders: 5–10 business days
International orders: 10–20 business days
 You’ll receive a tracking number once your order ships.

Question 4

Can I return or exchange my order?

Accepted Answer

Because many of our products are custom-made, we do not accept returns or exchanges unless there’s a quality or production issue.
If there’s a problem with your order, please contact us within 3 days of delivery. If your item arrives damaged or incorrect please email us with your order number and photos of the item. We’ll review it and arrange a replacement or refund if applicable.

Question 5

Can I change or cancel my order?

Accepted Answer

You can cancel or edit your order within 12 hours after purchase. Once production starts, changes are no longer possible.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal.

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive a tracking link via email. You can also check your order status anytime under “My Orders” in your account.

Question 8

Who can I contact for support?

Accepted Answer

You can reach our customer care team at [info@oyauart.com].
We typically respond within 1–3 business days.

FAQ